Kerjaya
Customer Service
Position Level
Eksekutif Muda
Requirements
Ability to remain calm and professional in stressful situations.
Strong empathy and customer-oriented mindset.
Ability to work independently and as part of a team.
Familiarity with [industry-specific software/tools, if applicable].
Bilingual a plus.
Previous customer service experience (1-2 years preferred).
Excellent verbal and written communication skills.
Strong problem-solving abilities and a positive attitude.
Ability to manage multiple tasks in a fast-paced environment.
Comfortable using CRM software and other computer applications.
Detail-oriented with strong organizational skills.
Responsibilities
Customer Support: Answer incoming customer calls, emails, and live chats, providing timely and accurate information on products and services.
Issue Resolution: Resolve customer complaints, inquiries, and problems in a professional and empathetic manner, aiming for first-call resolution when possible.
Product Knowledge: Maintain thorough knowledge of company products, services, and policies to provide accurate information and guidance.
Data Entry: Accurately input customer data into the CRM system, ensuring all records are up to date and complete.
Feedback Collection: Gather customer feedback and insights to help improve services, products, and overall customer experience.
Collaboration: Work closely with other departments (e.g., sales, technical support, billing) to resolve complex issues and ensure seamless customer service.
Customer Education: Educate customers on the use of products and services, troubleshooting basic issues, and ensuring they get the most out of their experience.
Qualification
Diploma Lanjutan/Diploma
Job Details
Job Specialization
Khidmat Pelanggan
Job Location
Selangor
Employment Type
Sepenuh Masa
Age Range of Candidate
18 - 40
Years of Experience
2
Monthly Salary
-